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Is there a particular manufacturer of the Micro SD cards that is recommended for use with the GPS units?
TrakteQ can only recommend brand-name memory cards because the quality and stability can be ensured to work well with our product. |
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What is a ZIP file?
A ZIP file is a type of data compression method commonly used on Windows OS devices. |
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Why does my device perform slower with a long route?
If you have created a long route on the device then it may cause the device to slow down when calculating the route. |
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Why can’t I find the POI, I am looking for?
Depending on the amount of POI your unit holds will determine if all POI can be found in your unit. |
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Why is the volume too low to hear?
Check if the volume was turned down or Muted, and if so turn up the volume or turn on the sound output. |
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Why do I sometimes find map errors in TrakteQ products?
There are inevitably some road changes, as well as human error or subjectivity in the creation of a digital map. |
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What do I need to send in to get my replacement unit once a Return Authorization has been issued?
You will need to send in the unit, all accessories and the paperwork that has been emailed to you, unless instructed otherwise. |
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Can a high capacity card be used with my GPS unit?
No, a high capacity card is not compatible with your unit. |
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Will the GPS unit automatically turn on when charging?
No, the unit will not automatically turn on while charging, unless you would press POWER button on top of the device. |
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Where is stylus?
Stylus is inserted in the unit (turn device over, look on lower left corner), please double check. |
Knowledgebase-FAQ
